EFFECTIVE COMMUNICATION SKILLS TECHNIQUES

READING TEST - II

EFFECTIVE COMMUNICATION SKILLS TECHNIQUES

In each of the following, read items A, B, and C, then mark the one that best describes your communication style.   

1.

A.  When conversing with others, I usually do most of the talking.
B.  When conversing with others, I usually let the other person do most of the talking.

C.  When conversing with others, I try to equalize my participation in the conversation.

2.

A.  When I first meet someone, I wait for the other person to make the introduction first.

B.  When I first meet someone, I introduce myself with a smile and offer a handshake

C.  When I first meet someone, I hug the person.

3.

A.  I usually "warm-up" new conversations with small talk.

B.  I usually avoid small talk and jump into more important matters.

C.  I usually avoid starting conversations.

4.

A.  I make an effort to remember and use peoples' names.

B.  I don't pay attention to names as I tend to forget them.

C.  I only learn the names of important people.

5.

A.  I frequently use courtesy words and phrases - "Please,"  "Thank you,  "You're    welcome,"  "I'm sorry."

B. I occasionally use these courtesy words and phrases.

C.  I never use these courtesy words and phrases.

6.

A.  I tend to be serious and don't smile often while conversing.

B.  I smile all the time while conversing.

C.  I smile at appropriate times while conversing.

7.

A.  I make eye contact while conversing.

B.  I sometimes make eye contact while conversing.

C.  I never make eye contact while conversing.

8.

A.  While conversing, I hold my head still at all times.

B.  While conversing, I nod my head at appropriate times.

C.  While conversing, I nod my head constantly.

9.

A.  While conversing, I stand one-foot away from the person.

B.  While conversing, I stand two- to three-feet away from the person.

C.  While conversing, I stand five- to six-feet away from the person.

10.

A.  I often stand while talking to a person who is sitting.

B.  I often sit while talking to a person who is sitting.

C.  I often lean down while talking to a person who is sitting.

11.

A.  To end a conversation, I often just leave.

B.  To end a conversation, I begin to look impatient hoping the person will get the hint.

C.  To end a conversation, I wrap up with a closing statement.

12.

A.  If a co-worker has put on weight, I say nothing about it.

B.  If a co-worker has put on weight, I tell the person that he or she has changed in appearance.

C.  If a co-worker has put on weight, I honestly tell the person that he or she looks fat.

13.

A.  When I'm listening to the speaker, I often cross my arms over my chest.

B.  When I'm listening to the speaker, I often lean back and turn my body away from the speaker.

C.  When I'm listening to the speaker, I often lean slightly forward and face  my body toward the speaker.

14.

A.  When I cross my leg, I cross my leg facing the speaker.

B.  When I cross my leg, I cross my leg away from the speaker.

C.  When I cross my leg, I bob my foot.

15.

A.  While listening, I tend to be distracted by things going on around me.

B.  While listening, I listen for meaning and ask questions.

C.  While listening, I watch the person speak, but I don't "hear" a word.

16.

A.  When someone talks about an unfortunate or sad experience, I don't comment about it.

B.  When someone talks about an unfortunate or sad experience, I try to change the subject.

C.  When someone talks about an unfortunate or sad experience, I try to relate to the person's feelings and show sensitivity to his or her misfortune.

17.

A.  When I discuss a topic, I tend to talk about and focus on positive (good) aspects.

B.  When I discuss a topic, I tend to talk about and focus on the negative (bad) aspects.

C.  When I discuss a topic, I tend to complain.

18.

A.  When I have a negative opinion or comment, I just say it.

B. When I have a negative opinion or comment, I lead in with a positive comment first.

C.  When I have a negative opinion or comment, I say nothing.

19.

A. When I receive unfavorable feedback, I note where I need to improve.

B.  When I receive unfavorable feedback, I get angry and defensive.

C.  When I receive unfavorable feedback, I deny the problem, make excuses, or plead ignorance.

20.

A.  When I give a person negative feedback, I focus on the person's observable work or behavior and offer suggestions.

B.  When I give a person negative feedback, I focus on what I don't like about the person.

C.  When I give a person negative feedback, I simply tell the person what to do right.