Resume Template 2

                         

AREAS OF EXPERTISE    

Networking –  Switches /

Routers / Firewalls           

                 

SQL         

                 

1st/2nd line issues

  

Infrastructure support       

Server support  

                 

Microsoft technologies      

                 

Remote support tools        

                 

                 

PROFESSIONAL              

 Microsoft Certified  

Desktop Support  

Technician (MCDST)        

PERSONAL SKILLS         

Problem solving  

                 

Commitment to outcomes  

                 

Highly analytical             

                 

Helpful attitude 

PERSONAL  DETAILS

                 

Gary White  

34 Anywhere Road           

Coventry             

CV6 7RF

             

T: 02476 888 5544           

M: 0887 222 9999            

E: gary.w@dayjob.co.uk    

DOB: 12/09/1985

Driving license:  Yes

Nationality: British

Gary White

             

IT support engineer      

PERSONAL SUMMARY

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.

Now looking to further an already successful career by working for a ambitious and expanding company.

WORK EXPERIENCE

IT Consultancy Firm – Coventry  

IT SUPPORT ENGINEER          June 2008 - Present

Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly.

Duties: 

  Responsible for networking, design, installation and maintenance services.

  Supporting users and network administrators over the telephone and by email.   Maintain the companies network infrastructure.

  Networking and providing support for Windows, Macintosh and Linux issues.

  Configuration and testing of any new hardware and software.

  Travelling to client sites to help with installs, deployment, and troubleshooting.

  Management of the daily data backup and retrieval scheme.

  Installing and operating Windows desktop and server operating systems.

  TCP/IP networking and hardware maintenance and repair.

  Training new employees. 

  Assistance with training of staff and compiling procedural documentation.

  Assisting the network manager with support requests.

  Ensure computer hardware is safe & complies with health and safety legislation.   Applying patches in accordance with company procedures.

KEY SKILLS AND COMPETENCIES  

  Experience as a Team Leader for projects and systems migrations.

  Excellent customer facing skills.

  A positive attitude towards customer service and good communication skills.

  Experience of Windows server 2003, Exchange /xp professional / office 2003.

  Commercial technical support experience of servers and network infrastructure.

  Ability to be clear & concise when explaining technical procedures to customers.

ACADEMIC QUALIFICATIONS 

BSc (Hons)      Web Programming 

Nuneaton University     2005 - 2008   

A levels:            Maths (A) English (B) Technology (B) Science (C)

Coventry Central College     2003 - 2005

REFERENCES – Available on request.